Privacy Policy

When you interact with Renault Spares South Africa, we may collect certain personal information including:

• Your name and surname
• Your email address
• Your phone number
• Your delivery address (for parts delivery)
• Renault vehicle make, model, and year (for parts quotes)
• Parts inquiry details
• Province and location information

This information is collected when you:

• Request a quote for Renault parts
• Contact us via phone, email, or website forms
• Subscribe to our newsletter or updates
• Use our website and services

All information is used solely to fulfill your requests and provide our services. We do not sell, share, or disclose your personal information to third parties for marketing purposes.

We use your personal information for the following purposes:

• Processing and responding to Renault parts inquiries and quotes
• Contacting you about your orders and requests
• Arranging nationwide delivery of parts and services
• Providing customer support and technical assistance
• Improving our services and website functionality
• Sending important updates about your orders
• Complying with legal and regulatory requirements

Our website may use cookies and tracking technology to:

• Understand how visitors use our website
• Remember your preferences and settings
• Improve website performance and user experience
• Gather analytics about website traffic and behavior

Cookies cannot collect personal information on their own, but may be linked to information you provide. You can control cookie settings through your browser preferences.

The security of your personal information is very important to us. We implement appropriate security measures including:

• Secure data storage and transmission
• Limited access to personal information (authorized personnel only)
• Regular security updates and monitoring
• Confidentiality agreements with employees and partners

While we strive to protect your information, no method of transmission over the internet is 100% secure.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Withdraw consent for data processing

To exercise these rights, please contact us using the information below.